Shipment, Returns & Privacy Policy

Shipping, Payment & Privacy

We like to keep things simple:
We believe that honesty, communication, and mutual respect go a long way – and that life is too precious to be boring. 🙂

✓ We ship to all EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain. (Swedes – go to momojord.se)

✓ Free shipping from €250.

✓ Orders are packed and shipped 2–3 times per week, usually on Mondays, Wednesdays, and Fridays. We ship with Schenker. Delivery time is typically around 1 week from dispatch (depending on your country).

✓ Sometimes we’re out on adventures. Or simply relaxing by one of the forest lakes near our home. That means we might not pack orders every single day. So even if things usually move quickly, it might occasionally take a little longer. We believe in living a little too 🙂

✓ Unclaimed packages carry a €50 handling fee, deducted from your refund. The fee reflects the shipping and handling cost of an unclaimed parcel.

✓ Payments are handled via Stripe (secure card payment). Your payment is encrypted and processed directly by Stripe – we never see or store your card details.

✓ You have a 14-day right of withdrawal. Tell us within 14 days of receiving your order. You then have 14 days to send it back. You arrange and pay return shipping and are responsible for the parcel until it reaches us.

Returns address: Momo Jord AB, Överälve 53, 827 93 Ljusdal, Sweden

You may inspect the item as you would in a shop. If it has been handled more than necessary to establish its nature, characteristics and function, the refund may be reduced to reflect any loss in value.

We refund after receiving the returned item, or after you provide proof that it has been sent back, whichever happens first. For a statutory withdrawal we also refund the cost of our least expensive standard outbound delivery; any extra cost for a premium delivery option is not refunded.

Need to return something after 14 days? That’s usually no problem – just get in touch and we’ll work something out.

A Promise of Kindness

We aim to be kind. Truly. We couldn’t live with ourselves if we ran a business that left people feeling disappointed. We want to make beautiful things that might inspire you to do the same. If we make a mistake, we’ll fix it. If something went wrong beyond our control, we’ll do what we can to set it right. Amazing service isn’t a buzzword to us – it’s how we naturally act. We’re just regular people with lives and responsibilities, but we’ll always do our best to make this world a slightly better and more pleasant place to be.

That said – we don’t waste energy on anyone trying to take advantage of us. (It’s happened once or twice over the years – but chances are that’s not you. 😊)

How we handle your personal data — what we collect, who else processes it, how long we keep it and your rights — is set out in our Privacy Policy.

momojord.com is operated by Momo Jord AB, Överälve 53, 827 93 Ljusdal, Sweden. Org.no. 559157-8421. VAT# SE559157842101